Terms & Conditions

Last Updated: August 2, 2026

These Terms & Conditions ("Terms") govern your access to and use of the website, Android mobile application, WhatsApp services, and related services (collectively, the "Platform") operated by Acuria Health Private Limited ("Acuria Health", "we", "our", or "us"). Please read these Terms carefully before using the Platform.

1. Introduction

Acuria Health Private Limited is a healthcare technology company that enables customers to discover, order, and receive healthcare products through digital channels, including our Website, Android Mobile Application, and WhatsApp.

Acuria Health acts as a technology platform facilitating ordering, customer support, and delivery coordination. Acuria Health does not provide medical diagnosis, treatment, or medical consultation through these Terms.

2. Acceptance of Terms

By accessing, browsing, registering on, or placing an order through the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Platform.

3. Eligibility

To use the Platform, you must:

• Be at least 18 years of age or the age of majority under applicable law;
• Be legally capable of entering into a binding contract under Indian law;
• Provide accurate, current, and complete information; and
• Use the Platform only for lawful purposes.

If you are using the Platform on behalf of another person, you confirm that you are authorized to do so.

4. Account Registration

You may be required to create an account to use certain features. When registering, you agree to:

• Provide accurate and complete registration details;
• Keep your login credentials confidential;
• Be responsible for all activity carried out under your account; and
• Notify us immediately of any unauthorized use of your account.

We may offer sign-in through Google Sign-In and OTP-based verification. You are responsible for maintaining the security of your account.

5. User Responsibilities

When using the Platform, you agree not to:

• Provide false, misleading, or fraudulent information;
• Upload forged, altered, or invalid prescriptions;
• Use the Platform for any unlawful, fraudulent, or abusive activity;
• Attempt to gain unauthorized access to our systems;
• Interfere with the proper functioning of the Platform; or
• Infringe the rights of Acuria Health or any third party.

6. Products and Services

Through the Platform, customers may discover and order a range of healthcare products, including:

• Prescription Medicines (where legally permitted)
• Over-the-Counter (OTC) Medicines
• Healthcare Products
• Wellness Products
• Medical Devices
• Personal Care Products
• Baby Care Products
• Women's Healthcare Products
• Men's Healthcare Products
• Elderly Care Products
• Healthcare Accessories

The Platform allows customers to upload prescriptions wherever legally required.

7. Prescription Medicines

• Valid prescriptions are mandatory wherever required by applicable law.
• Prescription verification may be performed before order confirmation.
• Orders may be cancelled if prescriptions are invalid, expired, incomplete, forged, illegible, or cannot be verified.

8. Product Information

• Product images are for illustration purposes only.
• Packaging may vary from the images shown.
• Manufacturers may change packaging without prior notice.
• Availability may vary from time to time.
• Prices may change without prior notice.

9. Product Availability

• Products are subject to stock availability.
• Certain medicines may not always be available.
• Alternative brands may be suggested only after customer approval, wherever applicable.

10. Ordering Process

Orders can be placed through our Website, Android App, and WhatsApp. A typical order flow is as follows:

An order is considered confirmed only after successful verification (where applicable) and confirmation by Acuria Health.

11. Delivery Policy

Delivery timelines displayed on the Platform are estimated and are not guaranteed. Actual delivery depends upon several factors, including:

• Product availability
• Pharmacy availability
• Delivery partner availability
• Customer location
• Weather conditions
• Traffic
• Government restrictions
• Local regulations
• Force majeure events

Acuria Health shall not be liable for delays caused by factors beyond its reasonable control.

12. Customer Responsibilities

As a customer, you must:

• Provide accurate information;
• Provide valid prescriptions where required;
• Provide a correct and complete delivery address;
• Maintain the confidentiality of your account;
• Verify medicines and products before consumption or use; and
• Consult qualified doctors before using medicines.

13. Pricing

• Prices may change without prior notice.
• Applicable taxes may apply to your order.
• Offers and discounts are subject to eligibility and specific conditions.

14. Payment

We offer secure payment options, which may include:

• UPI
• Credit and Debit Cards
• Net Banking
• Wallets
• Other supported payment methods

15. Cancellation Policy

Customer Cancellation

Customers may request cancellation of an order before it is packed or dispatched, subject to the applicable cancellation window and product type.

Business Cancellation

Acuria Health may cancel an order in situations including, but not limited to:

• Invalid, expired, or unverifiable prescriptions;
• Product unavailability or stock issues;
• Incorrect or incomplete customer information;
• Suspected fraud or misuse of the Platform;
• Pricing or system errors; or
• Delivery location outside our serviceable area.

Where an order is cancelled after payment, eligible amounts will be refunded in accordance with our Returns & Refunds policy.

16. Returns & Refunds

Certain medicines and healthcare products cannot be returned once delivered due to safety, hygiene, and regulatory reasons.

Returns may be accepted only in cases such as:

• Wrong product delivered
• Damaged product
• Expired product
• Manufacturing defect
• Incorrect item supplied

To be eligible, issues must be reported promptly with supporting details (such as photographs) within the timeframe communicated at the time of delivery. Once a return or refund request is approved, refunds are generally processed within 5–7 business days to the original payment method, though actual credit timelines may vary depending on your bank or payment provider.

17. WhatsApp Ordering

Customers may place orders through WhatsApp. Messages sent through WhatsApp may include:

• Order confirmation
• Payment confirmation
• Delivery updates
• Customer support
• Important notifications

Marketing messages will only be sent where permitted by applicable law or with your consent.

18. Prescription Upload

• Uploaded prescriptions are securely stored.
• Only authorized personnel may access them.
• Prescription data is never sold.

19. Medical Disclaimer

20. Intellectual Property

All trademarks, the logo, website, mobile application, designs, content, and software available on the Platform are owned by or licensed to Acuria Health Private Limited. You may not copy, reproduce, modify, distribute, or exploit any part of the Platform without our prior written consent.

21. Third-Party Services

The Platform may use trusted third-party services, including:

• Google Sign-In
• WhatsApp Business Platform
• Razorpay
• Google Maps
• SMS Providers
• Notification Providers
• Delivery Partners

Each third-party provider is governed by its own terms and privacy policy.

22. Privacy

Our Privacy Policy forms an integral part of these Terms & Conditions. By using the Platform, you also agree to the practices described in the Privacy Policy.

23. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Acuria Health shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the Platform. Our total liability for any claim shall not exceed the value of the specific order giving rise to such claim. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

24. Indemnification

You agree to indemnify and hold harmless Acuria Health Private Limited, its directors, officers, employees, and partners from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of your misuse of the Platform, violation of these Terms, or infringement of any law or third-party rights.

25. Force Majeure

Acuria Health shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Pandemics
• Government restrictions
• Internet failures
• Power failures
• War
• Riots
• Strikes
• Other events beyond reasonable control

26. Suspension & Termination

We may suspend or terminate your account or cancel orders, with or without notice, in circumstances including:

• Violation of these Terms;
• Suspected fraud, forgery, or misuse of the Platform;
• Providing false or misleading information;
• Unlawful or abusive conduct; or
• Requirements under applicable law.

27. Changes to Terms

Acuria Health may update these Terms & Conditions from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

28. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana, India.

29. Contact Information

Acuria Health Private Limited

Registered Office:
Plot No. 53/F, Phase-1
Surya Nagar, Sector-91
Faridabad
Haryana – 121002
India

Website:
https://acuriahealth.com

Customer Care:
careteam@acuriahealth.com

Phone:
+91 88823 22834

WhatsApp:
+91 88823 22834