User Data Deletion Policy

Last Updated: September 03, 2026

This User Data Deletion Policy explains how users of Acuria Health can request deletion of their personal information and data associated with their interactions with Acuria Health through WhatsApp and other Acuria Health services.

1. Your Right to Request Data Deletion

You may request deletion of your personal information held by Acuria Health at any time.

Acuria Health will review and process your request in accordance with applicable laws, regulatory requirements, and the policies applicable to our services, including Meta and WhatsApp Business Platform requirements.

2. Data That May Be Deleted

Depending on the nature of your request and applicable legal requirements, we may delete or anonymize personal information associated with your account or WhatsApp phone number, including:

• WhatsApp conversation and session data maintained by Acuria Health
• Prescription images or documents stored by Acuria Health
• Account profile information
• Delivery address and location information
• Customer support and complaint information
• Order-related personal information
• Other personal information that is not required to be retained by law

3. Information We May Need to Retain

Some information may not be deleted immediately where retention is required or permitted by applicable law or is necessary for legitimate business purposes.

For example, Acuria Health may retain certain transaction, billing, tax, accounting, fraud-prevention, dispute-resolution, or legal records for the period required by applicable law.

Where retention is required, we will retain only the information necessary for that purpose and will protect it using appropriate security measures.

4. How to Request Deletion

You can request deletion of your personal data by using any of the following methods:

• Send a WhatsApp message containing "Delete my data" to the official Acuria Health WhatsApp Business number.
• Email us at info@acuriahealth.com
• Contact us through the Acuria Health website.

When submitting a request, we may ask for reasonable information necessary to verify the request and identify the relevant account or data.

5. Processing Your Request

We will review your request and take appropriate action within 30 days, or within any shorter period required by applicable law.

Once the applicable deletion process has been completed, we will provide confirmation where appropriate.

If certain information cannot be deleted because we are legally required to retain it, we will explain this where appropriate.

6. WhatsApp and Meta Data

When you communicate with Acuria Health through WhatsApp, your information may also be processed by Meta Platforms, Inc. and WhatsApp in accordance with their applicable terms, policies, and privacy practices.

Acuria Health can only delete or manage data that is within Acuria Health's control. Data independently retained by Meta or WhatsApp is subject to Meta's and WhatsApp's applicable privacy policies and data-retention practices.

7. Third-Party Service Providers

Acuria Health may use third-party service providers to provide services such as messaging, hosting, payment processing, delivery, analytics, and customer support.

Where applicable, deletion requests will be processed in accordance with our agreements with these providers and applicable legal requirements.

8. Contact Us

For information about how Acuria Health collects, uses, stores, and protects personal information, please review our Privacy Policy.